A record of what changed across NSEMM, prompted by internal audits, trustee decisions, and feedback from parents and staff. Charity transparency, in plain English.
Live from 12/10/2026. The Join button for an online lesson now opens 15 minutes before the lesson starts, so you can get ready and check your sound and camera before the lesson begins.
Published 12 October 2026
Live from 12/10/2026. The new phone menu has been live since 16:10 on 12/10/2026. Press 1 if you are a current family. Press 2 if you are new or applying. Press 3 for the safeguarding team. Press 0 to
Published 12 October 2026
Live from 07/10/2026. Failed emails now log their own error without stopping the rest of the work, invalid dates return a clear message, push notifications start correctly after a settings fix, automa
Published 7 October 2026
Live from 06/10/2026. A release that fails now rolls back and clears the maintenance page on its own, and the status page no longer gets stuck on "under maintenance". Pages recover by reloading once i
Published 7 October 2026
Live from 07/10/2026. Our admin, HR and Protect sites now enforce a content security policy, and duplicate protective settings were removed (from 06/10/2026). Internal apps are no longer listed by sea
Published 7 October 2026
Live from 05/10/2026. We carried out a security review and fixed what it found. Sensitive account data is never returned by the platform, uploaded files are checked more strictly, each application now
Published 7 October 2026
Live from 07/10/2026. When someone asks for a copy of their data, the export now includes every place we hold information about them, in both the main system and Protect, shown as plain tables. Passwo
Published 7 October 2026
Live from 07/10/2026. If our safeguarding system is unavailable, the safeguarding page now shows our phone numbers and a short form. You give your full name, or tick a box to stay anonymous. Concerns
Published 7 October 2026
Live from 07/10/2026. The enquiry and sign-up forms now ask for your child's date of birth, in DD/MM/YYYY format. It helps us match the right tutor and keep your child's records accurate. You can stil
Published 7 October 2026
Live from 07/10/2026. Our free careers and next-steps tool, Your Path, no longer needs an NSEMM account. Saving your plan with a code now works, a saved plan shows up properly on a new phone or comput
Published 7 October 2026
Live from 06/10/2026. Learn and Your Path now link to each other, the results page lists trusted outside resources, and the pages were made ready for public use with clearer focus outlines for keyboar
Published 7 October 2026
Live from 06/10/2026. Wide tables and long web addresses no longer spill off the side of help articles on phones. Dates and times in emails, messages and exports now consistently use UK format (DD/MM/
Published 7 October 2026
Live from 04/10/2026. The rest of the sign-in flow has been rewritten in plain English, including the messages shown when something goes wrong, so it is clearer what to do next. A new "resend verifica
Published 7 October 2026
Live from 05/10/2026. Our lesson text messages used to tell you to reply STOP to opt out, but replies are not read. We removed that line from lesson texts and, where an opt-out is needed, we point you
Published 7 October 2026
Live from 04/10/2026. We tightened who can see money information about a family. Only the parent or carer who pays, and the admin and finance team, can now see what a family pays or the status of a pa
Published 7 October 2026
Live from 07/10/2026. The display settings in the student area (such as text size and colours) now take effect straight away and are saved to your account, so they are the same each time you sign in.
Published 7 October 2026
Live from 07/10/2026. The messages page now keeps its connection alive and checks it again when you return to the page or your device reconnects to the internet. Previously the page could quietly stop
Published 7 October 2026
Live from 06/10/2026. If we cannot add a lesson directly to a calendar, we now email you a standard calendar invite instead, so the lesson still appears in your diary.
Published 7 October 2026
Live from 06/10/2026. We limit how many emails one person can receive in a day so nobody is flooded. Emails confirming a lesson booking, change or cancellation were sometimes caught by that limit. The
Published 7 October 2026
Live from 07/10/2026. If you have several children, or several lessons, booked for the next day, you will now get one reminder email that lists them all, rather than a separate email for each lesson.
Published 7 October 2026
Live from 07/10/2026. If you pay for more than one lesson in a day, you will now get a single receipt email at the end of the day listing everything, instead of a separate email for each payment. The
Published 7 October 2026
We have built a new training system directly into the staff platform, replacing the external course tools we used before. Training now lives in one place with clear progress tracking, certificates, an
Published 20 September 2026
We fixed a crash in DocuNest's letter composer and added autosave, so a crash cannot lose your work again. We also fixed numbered and bulleted lists not showing properly in some places, and rebuilt th
Published 2 August 2026
Staff can now shorten any URL and generate a QR code for it from the Insight app's QR tool, built on a new short-link system (links.nsemm.org.uk). On the phone line, a caller who hears a website link
Published 2 August 2026
Parents confirming a lesson, or joining one, can now do it with a single click from the email or text - no more logging in first. Parents also get a text reminder if a lesson has not been confirmed a
Published 2 August 2026
If you followed the "set up your account" link from one of our welcome or account-invitation emails and it did not work, that is fixed. The page now loads properly, so you can set a password and get s
Published 9 July 2026
We have made two improvements to how the Community Education Fund (CEF) works for families. First, families whose tutoring is funded through the CEF can now see, on their support page, any extra incl
Published 9 July 2026
You can now subscribe to your NSEMM schedule from your dashboard and see lessons (or your rota, for staff) update automatically in Google Calendar, Apple Calendar or Outlook. Look for "Sync calendar"
Published 8 July 2026
We've rebuilt the finance area with a cleaner, more consistent look. Families now have their own page that brings a household's payments, invoices, account credit and any support together in one place
Published 8 July 2026
Families can now apply for help with tutoring costs through a short, plain-language form, and our team has better tools to review applications fairly and keep the fund sustainable for everyone. We nev
Published 8 July 2026
Every NSEMM app now shares the same header and menu, which adapts to your screen size, and a Safeguarding link is always one click away and points to the right place. A small change, but it makes movi
Published 8 July 2026
We built the full Community Education Fund journey - the application form itself, a family-facing view of application status, and the underlying finance ledger work to keep fund balances accurate.
Published 5 July 2026
Every NSEMM app now shares a consistent header and navigation, works properly on mobile with a proper menu instead of an overflowing bar, and supports a dark theme throughout, alongside accessibility
Published 3 July 2026
We launched a public Brand Hub (brand.nsemm.org.uk) as the single source of truth for our colours, typography, logo usage and tone of voice, including a live accessibility contrast checker, for anyone
Published 27 June 2026
You can now subscribe to your NSEMM lessons and sessions in your own calendar app (Outlook, Google Calendar, Apple Calendar) via a personal, private link, so everything stays in sync automatically wit
Published 8 June 2026
We combined separate notification and task lists into a single, unified view, so anything that needs your attention shows up in one place instead of being scattered across different pages.
Published 6 June 2026
We added a new guided walkthrough that asks a few simple questions and points families toward the right NSEMM programme for them, alongside a clearer support-and-pathway hub linking everything togethe
Published 5 June 2026