The phone line menu, and no recognition before the code
Published 12 October 2026 by Adrian Angol-Henry · Prompted by internal audit
Live from 12/10/2026. The new phone menu has been live since 16:10 on 12/10/2026. Press 1 if you are a current family. Press 2 if you are new or applying. Press 3 for the safeguarding team. Press 0 to book a call back. Press star to hear the menu again. The line no longer recognises anyone from their number before a texted code is used. That is deliberate, to protect your privacy.