Our policies

Framework for maintaining rigorous academic standards across educational services - Version 1.2

What happens if a lesson is cancelled, missed or cut short, and how refunds work

How to tell us about extra support, and what we do with it

What NSEMM agrees to, what we ask of families and students, and how lessons work

Supervision, cameras, recording, contact and online safety in NSEMM lessons

Terms and conditions for NSEMM tutoring and educational support services - Version 3

Device, browser and internet connection for online lessons, and how to test them

Who qualifies for CEF, how decisions are made, and what protections are in place

Expectations for all participants in NSEMM educational services - Version 2.0

Policy on Disclosure and Barring Service checks for staff, volunteers, and trustees.

NSEMM's comprehensive safeguarding and child protection policy - Version 3.2

Framework for protecting and promoting welfare of all students - Version 1.3

PIDA protection and how to raise concerns

Easy-read safeguarding guide for students - Version 1

How NSEMM meets its data protection duties - Version 4.0

How long NSEMM keeps each kind of record: the one retention schedule

How NSEMM uses personal information, who sees it, how long we keep it, and your rights

Terms governing use of NSEMM website, online platforms, and digital services - Version 5.0

NSEMM zero tolerance policy for fraud, bribery, and corruption - Version 2.0

Framework for accepting charitable donations and managing refund requests - Version 1.6

Framework for NSEMM financial management and charitable fund stewardship - Version 1.0

NSEMM policy on the management and investment of charitable funds.

NSEMM remuneration, pay scales, and payment procedures for staff and volunteers.

NSEMM accessibility statement for digital services - Version 2

Procedures for convening and conducting the Annual General Meeting of NSEMM.

Requirements and procedures for preparing and filing NSEMM annual reports and accounts.

Procedures for identifying, declaring, and managing conflicts of interest - Version 1.1

NSEMM health, safety and DSE policy covering all activities - Version 2.3

NSEMM policy on maintaining and managing financial reserves in line with Charity Commission guidance.

Framework for identifying, assessing, and managing organisational risks - Version 1.2

Procedures for identifying, managing, and reporting serious incidents to the Charity Commission.

Standards of behaviour and responsibilities expected of all NSEMM trustees.

NSEMM's commitment to equality, diversity, and inclusion - Version 4.0

Zero tolerance policy on harassment, bullying and victimisation, with NSEMM's EDI commitment.

Policy addressing NSEMM's duty to prevent sexual harassment in line with the Employment Rights Act 2025.

Policy for handling complaints from parents, students, and service users

Staff leave types, booking process, and absence management

Procedures and safety measures for staff who work alone or in isolated settings.

Policy covering brand representation, media handling, tipping, dress code and external communications.

Framework for recruiting staff and volunteers suitable to work with children - Version 1.2

Policy on substance misuse in the workplace and related disciplinary procedures.

NSEMM brand identity, logo usage, colour palette, and typography guidelines - Version 1.6

Framework for NSEMM communications, marketing, and media relations - Version 3.0

Guidelines for leafletting, street collections, door-to-door and online fundraising activities.

Terms and conditions for NSEMM media services including web development, photography, and music production - Version 1.0